G’day, adventurers! At Sawyer Shop, we’re committed to making your outdoor experience as smooth as possible. We’ve compiled answers to the most common questions about our products, delivery, and services. Can’t find what you’re looking for? Our support team is always here to help!
Products & Gear
What types of outdoor gear do you specialise in?
We focus on essential camping and survival equipment including reliable camping gear, fire starting tools, hydration systems, lighting solutions, quality packs & bags, and versatile paracord. Our products are selected for durability and performance in outdoor conditions.
Are your products suitable for extreme weather conditions?
Absolutely! We carefully select gear that can withstand various outdoor environments. Many of our products are specifically chosen for their performance in challenging conditions, from rainy forests to windy mountain tops.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment details and never store your complete card information on our servers.
Delivery & Shipping
Where do you ship to?
We ship globally to most regions! However, due to logistical constraints, we currently cannot deliver to certain remote areas and parts of Asia. If you’re unsure about your location, please contact us at [email protected].
What are your shipping options and costs?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch
- Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after dispatch
How long does order processing take?
Our team processes all orders within 1-2 business days from our warehouse in South Melbourne, Australia. You’ll receive a tracking number once your order is dispatched.
How can I track my order?
Once your order is dispatched, we’ll email you a tracking number that you can use to monitor your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery if your gear doesn’t meet your expectations. Please contact us at [email protected] to initiate a return.
What if I receive a damaged or defective product?
We stand by the quality of our gear! If you receive a damaged or defective item, contact us immediately at [email protected] and we’ll make it right.
Account & Support
How do I contact customer support?
Our community-focused support team is here to help! Email us at [email protected] with any questions or concerns.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders more easily and saves your information for faster future purchases.
Need more help? Reach out to our friendly team at [email protected] – we’re always happy to assist fellow outdoor enthusiasts!
Thanks for trusting Sawyer Shop with your adventure essentials. Now get out there and explore!
— The Sawyer Shop Team
108 Gaffney Street, SOUTH MELBOURNE, AU 3205
gearforcamps.com