G’day adventurers! At Sawyer Shop, we stand behind our gear just like we stand behind our commitment to your satisfaction. We want you to be completely happy with your outdoor equipment purchases. If something isn’t quite right with your order, we’re here to make it right.

Our Returns & Exchanges Promise

We accept returns and exchanges within 15 days of you receiving your items. All returned products must be in original condition – unused, unwashed, with original tags attached and in the original packaging.

Please Note: For safety and hygiene reasons, we cannot accept returns on Fire Starting equipment that has been used or opened, and Hydration systems that have been used or removed from their original packaging.

How to Return or Exchange an Item

Step 1: Contact Us

Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.

Step 2: Wait for Instructions

Our team will respond within 2 business days with return authorization and shipping instructions. Please do not send items back without authorization.

Step 3: Package and Ship

Securely package the item(s) in their original packaging and include all documentation. Ship to:

Sawyer Shop Returns
108 Gaffney Street
SOUTH MELBOURNE, AU 3205

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Shipping costs are non-refundable
  • You will receive email confirmation once your refund has been processed

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] G’day Sawyer Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product(s) to return: [Product Name(s)] Reason for return: [Please specify reason – e.g., wrong size, defective, etc.] Preferred resolution: [Refund / Exchange for (specific product)] I have read and understand the Returns & Exchanges policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange a replacement and cover return shipping costs.

We’re committed to ensuring you have the best possible experience with our outdoor gear. If you have any questions about our returns process, don’t hesitate to reach out!

Happy adventuring,
The Sawyer Shop Team